Frequently Asked Questions

General Questions

What is your Service Area?


I regularly service the Greater Philadelphia Metro Area, New York City, portions of New Jersey, as well as New Castle County, Delaware. I live centrally in lower Bucks County, PA and service within 90 minutes of my location.

Pennsylvania:

- Philadelphia Metro Area

- Bucks County

- Delaware County

- Lower Montgomery County

New Jersey:

-Newark-Union Metro Area

-Trenton-Ewing Metro Area

-Burlington County

-Camden County

-Essex County

-Gloucester County

-Hunterdon County

-Hudson County

-Middlesex County

-Monmouth County

-Mercer County

-Portions of Ocean County

-Somerset County

-Union County

New York

-Bronx

-Brooklyn

-Manhattan

-Staten Island

-Queens

Delaware:

-New Castle County




What forms of payment do you accept?


I accept Cash, Cards, Checks, as well as electronic payment through PayPal, Venmo, and Zelle.




Are you Certified Piano Technician?


Yes, I am certified through the Piano Technician Academy. I am also a member of Master Piano Technicians of America, the Apex Piano Technician Network, and Piano Technicians International. Additionally I am a Thumbtack Top Pro with over 100 reviews from past satisfied clients! (See my profile, past reviews, and top pro status here)





How often should my piano be tuned?


Your piano should be tuned at least every six months to correct the seasonal changes that happen. If the piano is not regularly maintained, there is risk of damage to the instrument.

Think of like a regular check-up with your doctor, but for your piano.




My piano hasn't been tuned in many years? Is it tuneable?


In most cases your piano should be tunable, but it will require some extra work. Since it has been a while since your piano was last tuned, it will likely have fallen significantly under pitch. Because they are significantly out of tune, these pianos require multiple tuning passes during the same appointment in order to stay in tune.

Your piano has 200+ strings, and each of those strings is under 150-200 lbs. of tension. That's roughly 20 TONS of tension.

When one string is adjusted, it affects the surrounding strings as well. Pianos typically go flat over time, and so a major adjustment to the piano's pitch could be adding several hundred (or even thousands) of pounds of tension.

In order for the piano to stay in tune, the tension across a string needs to be the same, which isn't possible to achieve in just a single pass in these situations. (remember, adding to tension to one string also affects neighboring strings too!) That's why the only way to get a stable tuning is to do multiple tuning passes!

Usually, this tuning process takes around 2 - 2 1/2 hours.

Contact me or schedule an appoinment easily online!




How long does an appointment take?


Although there are many factors, usually it takes me about 90 minutes to do the tuning, as well as clean the piano and make minor repairs and adjustments. Obviously, every piano is different and the amount of time varies from piano to piano. Additionally, if your piano hasn't been tuned in a while or has mechanical issues it will take a little longer.

Contact me or scheule easily online!





Tuning

How often should my piano be tuned?


Your piano should be tuned at least every six months to correct the seasonal changes that happen. If the piano is not regularly maintained, there is risk of damage to the instrument.

Think of like a regular check-up with your doctor, but for your piano.




My piano hasn't been tuned in many years? Is it tuneable?


In most cases your piano should be tunable, but it will require some extra work. Since it has been a while since your piano was last tuned, it will likely have fallen significantly under pitch. Because they are significantly out of tune, these pianos require multiple tuning passes during the same appointment in order to stay in tune.

Your piano has 200+ strings, and each of those strings is under 150-200 lbs. of tension. That's roughly 20 TONS of tension.

When one string is adjusted, it affects the surrounding strings as well. Pianos typically go flat over time, and so a major adjustment to the piano's pitch could be adding several hundred (or even thousands) of pounds of tension.

In order for the piano to stay in tune, the tension across a string needs to be the same, which isn't possible to achieve in just a single pass in these situations. (remember, adding to tension to one string also affects neighboring strings too!) That's why the only way to get a stable tuning is to do multiple tuning passes!

Usually, this tuning process takes around 2 - 2 1/2 hours.

Contact me or schedule an appoinment easily online!




How long does an appointment take?


Although there are many factors, usually it takes me about 90 minutes to do the tuning, as well as clean the piano and make minor repairs and adjustments. Obviously, every piano is different and the amount of time varies from piano to piano. Additionally, if your piano hasn't been tuned in a while or has mechanical issues it will take a little longer.

Contact me or scheule easily online!





How often should my piano be tuned?


Your piano should be tuned at least every six months to correct the seasonal changes that happen. If the piano is not regularly maintained, there is risk of damage to the instrument.

Think of like a regular check-up with your doctor, but for your piano.




My piano hasn't been tuned in many years? Is it tuneable?


In most cases your piano should be tunable, but it will require some extra work. Since it has been a while since your piano was last tuned, it will likely have fallen significantly under pitch. Because they are significantly out of tune, these pianos require multiple tuning passes during the same appointment in order to stay in tune.

Your piano has 200+ strings, and each of those strings is under 150-200 lbs. of tension. That's roughly 20 TONS of tension.

When one string is adjusted, it affects the surrounding strings as well. Pianos typically go flat over time, and so a major adjustment to the piano's pitch could be adding several hundred (or even thousands) of pounds of tension.

In order for the piano to stay in tune, the tension across a string needs to be the same, which isn't possible to achieve in just a single pass in these situations. (remember, adding to tension to one string also affects neighboring strings too!) That's why the only way to get a stable tuning is to do multiple tuning passes!

Usually, this tuning process takes around 2 - 2 1/2 hours.

Contact me or schedule an appoinment easily online!




How long does an appointment take?


Although there are many factors, usually it takes me about 90 minutes to do the tuning, as well as clean the piano and make minor repairs and adjustments. Obviously, every piano is different and the amount of time varies from piano to piano. Additionally, if your piano hasn't been tuned in a while or has mechanical issues it will take a little longer.

Contact me or scheule easily online!





Repairs

How much do you charge for a sticky key?


Most of the times, the cause of the sticking key is a relativley minor issue and is included free of charge during your tuning appointment! If the problem is more severe and will take longer than 20 minutes, I charge a rate of $65/half-hour. Of course, I won't proceed without talking to your first, and giving my assesment and estimate of the time it will take!




What if I have broken hammers. How can they be replaced?


If a hammer breaks on your piano, save it - I can usually repair the broken hammer in your home. If many hammers are broken or completley worn out, it might be necessary to replace them with a full set of new hammers.

If all the hammers need to be replaced, the cost is usually around $900 dollars, although some hammer types can be much more expensive. It usually takes several weeks to replace hammers as each hammer is taken out of the action and is handled separately.




Is it possible to replace all the keytops on my piano?


Yes, it is possible to replace the keytops on your piano. However, keep in mind that if your piano is older and has ivory keytops, I will not be able to replace them with Ivory. The new keytops will be of a plastic. That said, the new keytops will greatly improve the looks of your old piano.





What kind of repairs do you do?


As a Certified Piano Technician, I'm trained in all aspects of servicing your piano. I often fix sticking keys, re-glue or replace worn or broken parts, fix broken pedals, and make adjustments to your piano's action regulation, as well as voicing adjustments to the piano hammers.

I also provide more extensive services such as complete action regulation, action rebuilding, hammer replacement, and complete restringing and other restorative work.




Can you restring my piano? What about new hammers?


Absolutely! If your piano is a good candidate for restringing or other restorative work I'd be happy to help. Usually this kind of work is done on quality grands or uprights (such as Steinway, Mason & Hamlin, Yamaha, Bluthner, etc. or a family heirloom)

Reach out to me for more information and I'd be happy to put together an estimate for the work, as well as a timeline!

My email is ryan@legrandpiano.com and my cell is (818) 268-3232




My piano has some issues. Is it worth fixing up?


Almost always, I can bring pianos like this back to life with a Double Tuning and some additional repair and voicing work. Of course, I will confer with you about your options, along with their costs before proceeding on additional work. In most cases, not only is the piano brought back to life, but the cost is much less than replacing your piano!





Regulation

What kind of repairs do you do?


As a Certified Piano Technician, I'm trained in all aspects of servicing your piano. I often fix sticking keys, re-glue or replace worn or broken parts, fix broken pedals, and make adjustments to your piano's action regulation, as well as voicing adjustments to the piano hammers.

I also provide more extensive services such as complete action regulation, action rebuilding, hammer replacement, and complete restringing and other restorative work.




Can you restring my piano? What about new hammers?


Absolutely! If your piano is a good candidate for restringing or other restorative work I'd be happy to help. Usually this kind of work is done on quality grands or uprights (such as Steinway, Mason & Hamlin, Yamaha, Bluthner, etc. or a family heirloom)

Reach out to me for more information and I'd be happy to put together an estimate for the work, as well as a timeline!

My email is ryan@legrandpiano.com and my cell is (818) 268-3232




My piano has some issues. Is it worth fixing up?


Almost always, I can bring pianos like this back to life with a Double Tuning and some additional repair and voicing work. Of course, I will confer with you about your options, along with their costs before proceeding on additional work. In most cases, not only is the piano brought back to life, but the cost is much less than replacing your piano!





What is Tone Regulation or Voicing


Voicing, also known as tone regulation, is the process of adjusting your piano's hammers to optimize their tone. The process involves shaping the hammers, aligning them with the strings, and hardening or softening the felt. The end result is a piano that has rediscovered its voice!




I see grooving on the piano hammers. Do they need to be replaced?


As the piano is used, the hammers will develop grooving that effects the piano's tone. Additionally, the hammer felt will compact, distort the hammer shape, and alter the tone. In many cases the hammers can be saved by filling them down, reshaping them, and voicing them. This is a cost-effective alternative to complete replacement for most instruments.

If the hammers need to be replaced (either because the hammers have already been filed in the past, or because of the artistic demands on the instrument), that process usually takes about 4-6 weeks.





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Serving Philadelphia, NYC, DE and NJ

Get In Touch
Cell: (215) 839-6426
ryan@legrandpiano.com
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